Implementation Support

Whether it's on-boarding new branches, acquisitions or needing additional implementation support, we're here to help.

What We Do

Comprehensive 90-Day Implementation: 15 points per company

This service is for current Aspire users that have acquired an additional company and require a new Aspire system or for existing Aspire users that are requesting a re-implementation of Aspire. This option is designed to assist with full system setup and training of Aspire’s core functionality with a designated Aspire Implementation Manager. It will include the following:

90 Day Implementation
Two weekly 1 on 1 (60 minutes) meetings
60 days of Training and 30 Days go live support
Assistance from Accounting Specialist

Functional 60-Day Implementation: 10 points per company

This option is for current Aspire users that have acquired a new company and will encompass their data into an existing Aspire system or for current Aspire customers requesting a re-implementation of Aspire with a designated Aspire Implementation Manager. This option provides training of Aspire’s core functionality and is ideal for companies or branches being added into an existing Aspire System. It will also benefit companies that need a refresher for utilizing the core functions of Aspire.

60 day Implementation training (no go live support)
Two weekly 1 on 1 (60 minutes) meetings
Assistance from Accounting Specialist if needed

Supplemental Implementation: 4 points per company

This option is for current Aspire users that have either acquired a new company or are requesting additional training support regarding Aspire’s core functionality. This training will provide guidance and best practice training for day to day use of Aspire. The Aspire client would be responsible for system setup within Aspire and is not covered with this option. This service includes the following:

60 day Implementation (no go live support)
One (1) Sixty minute meeting per week with Aspire Implementation Manager
Core functionality training

Post Implementation Go-Live Preparation: 4 points per company

This service is for clients that have a gap between implementation and going live with production. Work 1 on 1 with an Aspire Implementation Manager to review Aspire and Identify and system setup needed, review system for needed cleanup and prep in all modules, production training and Aspire's mobile app review, one month weekly go live support.

30 days
One Sixty minute meeting per week

Pre Implementation Discovery: 7 points + Travel Expenses

This option is great for new Aspire customers that need a valuable deep dive on their operations before implementing Aspire. An Aspire certified consultant will come on-site and perform a thorough analysis of your departments of Sales, Production, Administration and Accounting. Included in the offering are:

A 2-day discovery session focusing on the following:
- Organizational structure of regions, branches, divisions, services of the business
- Organizational chart of team and high-level financial review for current & future projections
- Client Relationship Management for both new sales and existing clients
- Sales processes and reporting
- Estimating, pricing and markups
- Scheduling of crews and backlog of sold work
- Time capture and job costing of labor dollars
- Purchasing of direct and indirect materials, equipment, subcontractors, etc.
- Invoice types and invoice process as well as Accounts Receivable process
- Payroll workflow for hourly employees
- High level discussion of the accounting system used and processes in place
- Identification of new processes needed to help maximize use of Aspire software2 days on-site by Aspire certified consultant
Discovery report will be written and provided to the client outlining possible issues with implementation and change management moving toward Aspire to better prepare and adjust where necessary to ensure a smoother transition.

Continued Implementation Assistance: 20 points

This option is ideal for a company that has recently chosen to move forward with Aspire. This service is designed to be a supplement to the
Aspire implementation process. Your Aspire certified consultant will work in conjunction with the Aspire team to keep your implementation on track and set your team up for immediate success.

2-day on site visit with the above mentioned deliverables
9 hours of consulting services per month for 4 months focusing on the following:
- Understanding and evaluating current systems, operational expectations, and standard operating processes (SOPs).
- Providing ongoing improvement guidance on all SOPs, systems, operations, and needs related to integration with and/or in support of Aspire software.
- Providing guidance and support to service delivery activities through Aspire implementation to GoLive date and beyond, if needed.
- Leveraging the Guide CX project management tool used by Aspire to assist in completing all the steps in implementation.
- Joining occasional implementation calls lead by the Aspire IM, when requested by Client to provide support alongside of the Aspire team.
- Leading additional weekly calls with the internal Client team (not with Aspire IM), estimated to be 1-2 hours per week during implementation.
- Upon graduation from Aspire’s implementation and GoLive, a cadence of zoom/phone interactions with pre-determined team member(s) will be decided as needed.
- Impromptu or ad hoc zoom/phone, email or text message interactions to address work assignment questions/concerns.
- Creating forms, SOP documents, applications, and plan documents. (as needed)
- PDF copies of delivered training/education presentations & content. (as needed)

📌An annual package of points can be purchased or a one time request can be made for $750 a point. All reasonable efforts will be made to align with the clients requested timelines.